User Agreement for VUI Labs large model products

Welcome to VUI Labs' large model products.

VUILABS HK LIMITED and its affiliates (hereinafter collectively referred to as "VUI Labs", the "Company" or "we") provide you with products and services (hereinafter collectively referred to as the "Service") with multimodal interaction as the core through terminal products independently designed and developed on the web page.

This Agreement is the basis for us to provide you with the Service and is directly related to your legitimate rights and interests. Before using the Service, please be sure to carefully read and fully understand the entire content of this Agreement, pay special attention to key clauses involving exemption or limitation of liability (such clauses are marked in bold/italics), and carefully decide whether to use the Service. If you cannot accurately understand or disagree with any content of this Agreement, please do not use the Service. When you accept this Agreement by clicking to confirm, checking the box to agree, etc., or actually using the Service, it means that you have fully read, understood and agreed to be bound by this Agreement.

At the same time, when you use a specific service of VUI Labs, the service may have separate agreements/rules. Please read the relevant agreement/rules carefully before using the service. If the special agreement/rules of such services conflict with the content of this Agreement, the special agreement/rules of the service shall prevail.

1. Service description

1. The Service

We provide users with multimodal interactive artificial intelligence services. This Service is primarily intended for adults aged 18 and above. If you are under 18 years old, please read and fully understand this Agreement carefully and obtain the consent of your legal guardian before you can use the Service.

2. Risk reminder

If you use the Service to deal with matters that may have a significant impact (including but not limited to medical health, financial investment, insurance business, legal affairs, food safety, etc.), it is recommended that you consult professionals in the corresponding fields. All output content from the Service is for reference only and should not be used as the sole basis for your subsequent decision-making.

The fields of artificial intelligence and machine learning are developing rapidly, and we continue to work hard to improve and perfect our products and services to enhance their accuracy, reliability, security and practicality. However, due to the limitations of existing technical characteristics and capabilities, machine learning is uncertain and probabilistic. The output content of the website and software may contain inaccuracies, lack timeliness, or fail to fully cover the content you need. You should not use it as the only basis for making decisions, and you should verify the content in key scenarios. We make no representations or warranties of any kind regarding the accuracy, completeness and functionality of this web page or software-generated content. All consequences and responsibilities arising from any judgments and subsequent actions you make based on the output content of the website and software are your own responsibility. Please understand generative artificial intelligence technology scientifically and rationally and use it in accordance with the applicable laws.

The output content of the Service does not represent our position or opinion. If the content mentions third-party products or services, it does not mean that the third party endorses the content or is associated with the website or software. We provide no endorsement, undertaking or warranty for its authenticity, accuracy, and reliability.

2. Account

1. Account registration

You can register and log in to the Product account with your email address (by completing verification with an email verification code upon registration or login), or log in to the Product account using your Google account. When registering, you need to fill in true, accurate, legal and valid information as required, and update it in a timely manner when the information changes. If the information you provide is inaccurate, untrue, and non-standard, or we have reasonable grounds to suspect that such information is inaccurate, untrue, or illegal, you may not be able to use the Service, or some functions may be limited when using it. The core functions of the Product can only be used after logging in to your account.

2. Use and transfer of account

After the account is successfully registered, it can only be used legally by you. You must bear all legal responsibilities independently for all actions under the account. At the same time, you should properly keep your account information (including account number, verification code, etc.) and shall not provide it to others for use in any form such as gifting, borrowing, renting, transferring, selling, etc. You will be solely responsible for any losses caused by account theft or illegal use due to failure to keep it properly. Any form of account sharing or transfer is prohibited without the written consent of the Company. If the Company discovers or has reasonable grounds to believe that the account user is not the initial registrant, in order to ensure the security of the account, the Company has the right to immediately suspend, terminate the Service or permanently disable the account.

3. Account cancellation

You have the right to apply to cancel your account. After our review and approval, your account will be cancelled. After cancellation, the information, data and related rights and interests in the account will not be recoverable, so please operate with caution. However, after cancellation, we will still retain your registration data, behavior records and other log information in accordance with applicable laws and regulations. If you commit any illegal act or violation of this Agreement while using the Service before cancellation, we still have the right to exercise relevant rights in accordance with this Agreement.

4. Account recovery

If you accidentally lose your account, you can follow the process to submit an appeal to us to request recovery. We will cooperate and deal with it within our capabilities and reasonable scope.

3. User's rights and obligations

The Company grants you (including the organization to which you belong or which you represent) a revocable, non-transferable and non-exclusive right to legally use the Service. You may use the Service, including the TTS API and any content generated through it, for personal or commercial purposes, and may provide feedback or submit complaints in accordance with this Agreement.

You warrant that you comply with all applicable laws and regulations when using the Service. You shall also abide by this Agreement and other relevant agreements, policies and rules. You warrant that you will not take any improper behavior when using the Product and Service, and will not disrupt the normal order of the website and software.

Users are not allowed to use new technologies and new applications based on deep learning, virtual reality, generative artificial intelligence, etc. to produce, upload, copy, transmit, disseminate information content prohibited by laws and regulations such as false news information, or misrepresent synthetic content as natural content. When you publish or disseminate non-true information based on new technologies and applications such as deep learning, virtual reality, and generative artificial intelligence, you should mark it in a conspicuous manner. Otherwise, the VUI Labs platform has the right to take measures including but not limited to adding labels, restrictions, and bans on relevant content and accounts.

Without our express authorization, you are never allowed to: (1) reissue, forward, publish, transfer, commercially or otherwise develop all or part of the information on the Product; (2) directly or indirectly create or compile albums, compilations, databases or directories by systematically extracting the information from the Product; (3) otherwise illegally acquire or use the information content of the Product and related services.

Except as permitted by law or with our prior written consent, you may not access or attempt to access areas of our computer systems or any other system information for any reason.

Unless permitted by law or with our prior written consent, you may not use web crawlers or other automatic downloading programs or devices for any purpose, including but not limited to obtaining other people's mailing or email addresses from the platform to send any unsolicited or unauthorized commercial advertisements, etc.

Unless permitted by law or with our prior written consent, you may not use any plug-ins, systems or third-party tools that are not authorized or permitted by us to interfere, destroy, modify or otherwise affect the normal operation of the Product and related services.

Unless permitted by law or with our prior written consent, you may not use the following or conduct any behavior that endangers computer network security in relation to the Product and related services during use, including but not limited to:

(1) Illegal intrusion into other people's networks, interfering with the normal functions of other people's networks, stealing network data and other activities that endanger network security;

(2) Providing programs and tools specifically used to intrude into the network, interfere with the normal functions and protective measures of the network, steal network data, and other activities that endanger network security;

(3) Knowing that others are engaged in activities that endanger network security, providing them with technical support, advertising promotion, payment and settlement and other assistance;

(4) Using unauthorized data or entering unauthorized servers/accounts;

(5) Entering public computer networks or other people's computer systems without permission and deleting, modifying, or adding stored information;

(6) Attempting to explore, scan, and test the weaknesses of the system or network without permission, or conduct other acts that undermine network security;

(7) Attempting to interfere with or disrupt the normal operation of the platform, intentionally spreading malicious programs or viruses and other behaviors that disrupt and interfere with normal network information services;

(8) Forging TCP/IP packet names or any part of the name;

(9) Reverse-engineering, reverse-assembling, decompiling, or otherwise trying to discover the source code of the Product and services;

(10) Malicious registration of platform accounts, including but not limited to frequent and batch registration of accounts;

(11) Misrepresenting synthetic content as natural content;

(12) Violating applicable laws and regulations, this Agreement, our relevant regulations and other behaviors that infringe on the legitimate rights and interests of others.

The information you input, output, publish, and disseminate during the use of the Service should consciously abide by applicable laws, administrative regulations, public order, respect social morality and ethics, socialist core values, national interests, respect the legitimate rights and interests of others, moral customs, and information authenticity and other requirements. You shall not engage in, allow or assist anyone to use the Product and related services to engage in the following activities:

(1) Opposing the basic principles established by the Constitution;

(2) Endangering national security and interests, leaking state secrets, subverting state power, overthrowing the socialist system, damaging the country's image, inciting to split the country, and undermining national unity and social stability;

(3) Damaging national honor and interests;

(4) Inciting ethnic hatred, ethnic discrimination, and undermining ethnic unity;

(5) Undermining national religious policies and promoting cults and feudal superstitions;

(6) Engaging in or assisting in illegal or high-risk activities, such as: military and warfare, development of weapons, explosives or hazardous materials, management or operation of critical infrastructure (e.g., transportation, energy), creation or distribution of controlled substances or services, generation or dissemination of information related to self-harm, activities with a high risk of economic harm, including gambling, automatic determination of credit eligibility, employment and education decisions;

(7) Spreading rumors, disrupting social order, and undermining social stability;

(8) Spreading obscenity, pornography, gambling, violence, murder, terror or instigating crimes;

(9) Using, harming, or attempting to use or harm minors, harming minors' physical and mental health, or infringing upon minors' legitimate rights and interests;

(10) Intimidating and threatening others with violence, and conducting human flesh searches;

(11) Infringing on the privacy and personal information rights of others;

(12) Spreading obscene words and damaging public order and good morals;

(13) Violating business ethics, infringing on business secrets, infringing on other people's privacy rights, reputation rights, honor rights, portrait rights, intellectual property rights and other legitimate rights and interests;

(14) Distributing commercial advertisements, or similar commercial solicitation information, excessive marketing information and spam information;

(15) Insulting or slandering others and infringing on others' legal rights;

(16) Engaging in fraudulent, misleading or deceptive activities;

(17) Engaging in intimidation, harassment, infringement, defamation, vulgarity, obscenity, or other morally objectionable actions;

(18) Secretly photographing or recording others without their permission, infringing upon others' legitimate rights;

(19) Content that contains horror, violence, gore, high risk, or endangers the physical and mental health of the performer or others;

(20) Containing other content that is restricted or prohibited by the applicable laws, regulations, rules and any legally binding norms of China or the country where you are located. You should conduct necessary review to see if your use of the Service complies with laws and regulations, and you will bear all responsibilities arising therefrom.

Without our prior written consent, you may not use the Product and its related technologies to develop and serve applications, products, services or models that may compete with the Product and its functions.

You may not copy, transfer, rent, lend, sell, sublicense or permit further sublicensing, etc., in whole or in part, of the Product and its functions without our prior written consent.

Without our prior written consent, you may not, by any means (including but not limited to hotlinking, unauthorized scraping, fraudulent registration, etc.), directly or indirectly obtain the text, pictures, videos or other content from the Product and related services, or, by any means (including but not limited to concealing or modifying domain names, platform-specific identifiers, usernames, and patent, copyright, trademark or other ownership statements, etc.), delete, conceal or alter relevant content, or delete, conceal or alter in any way any patent, copyright, trademark or other ownership statements displayed on or contained in the Product and related services.

4. Rights and obligations of VUI Labs

1. We will rely on existing technical conditions to continue to ensure the stable operation of the website and software platform, and actively promote iterative technology upgrades, aiming to optimize your experience when using speech synthesis and other services. However, it should be noted that if the Service is interrupted, suspended or has abnormal functions due to force majeure (such as natural disasters, failure of public communication facilities, etc.), non-human technical failures or other objective circumstances that cannot be directly attributed to us, we will not bear the corresponding responsibility. We will respond and reply in strict accordance with the time limits stipulated by law for your inquiries, problem feedback and related situation reports during the use of the Product and Service.

2. In order to maintain service order and compliance, we will conduct necessary review, supervision and processing of your use of the Product and related information. The review scope covers but is not limited to your account information, text input content when using the Product, related content published and other operational behaviors. If, after our independent and reasonable judgment, we confirm that there is a risk of violating laws, regulations, policies, public order and good morals, or the content is untrue or inappropriate (such as containing vulgar or malicious information, etc.), we have the right to delete it directly without notifying you in advance. We do not assume any responsibility for this operation.

3. If you engage in inappropriate behavior while using the Product (including but not limited to violating this Agreement, using the Product to engage in illegal activities, etc.), or other circumstances occur where we reasonably believe that the Service should be terminated, we have the right to take measures including but not limited to blocking relevant information, suspending some or all services, freezing or closing your account, without assuming any responsibility for the above measures. At the same time, we have the right to pursue your legal liability in accordance with relevant laws and regulations for losses or illegal consequences caused by your violations. If you have objections to the above processing measures, you can submit relevant evidence to us for appeal; after verification, if it is confirmed that your behavior does violate this Agreement or violates laws and regulations, we have the right to suspend or terminate your license based on the verification results, or take other restrictive measures stipulated in this Agreement.

4. You understand and agree that we may, by default, use the content (such as text information, etc.) you input when using the website and software and the content output to you by the website and software for product technology development, model training optimization, etc.; if it involves licensing a third party to use the above content for development and training, we will first take necessary technical measures such as encryption and anonymization on the personal information contained therein to ensure that such information cannot be re-identified to a specific individual and cannot be recovered. Before using the Product, you have fully understood and agreed to the above usage methods. If you do not wish your future Input to be used for model training and optimization, you may contact us through the official designated channels of the Product. Any such request shall apply only to Input submitted after we confirm receipt of the request and shall not affect any data processing or model training conducted before such confirmation or the validity of any license previously granted by you.

5. We will do our best to adopt technical measures and management methods that comply with industry standards (such as data encryption, access control, security monitoring, etc.) to ensure the safe and stable operation of the network of the Product and the security of your information.

6. If you are using the free services provided by the Product, you understand and agree: In view of the particularity of free services, we may adjust the content, scope, usage rules, etc. of free services based on factors such as technology research and development progress, market operations, etc. You promise not to claim any form of liability against us due to the above-mentioned rule adjustments, changes or termination of free use rights.

7. We have the right to entrust the operation and management authority of the Product, as well as all or part of our rights and obligations under this Agreement, to our affiliates to undertake the performance. This entrustment does not require separate authorization from you. We will do our best to reduce the inconvenience caused by the above entrustment or changes to your use of the Product, and will promptly notify you of the relevant situation through reasonable means.

5. Intellectual property rights and other rights

1. Unless otherwise provided in this Agreement, the intellectual property rights involved in the Product, including but not limited to software, technology, programs, web pages, text, pictures, images, audio, video, charts, layout design, electronic documents, etc., belong to VUI Labs and other corresponding rights holders.

2. During your use of the Product and related services, you may submit text or other content or information to the Product (collectively, "Input") and receive content generated in response to your Input ("Output"). To the extent permitted by applicable law, the intellectual property rights in your Input belong to you or the right holder who legally owns these intellectual property rights. We do not claim ownership of the Output content. At the same time, due to technical limitations, we cannot guarantee that other users' content will be completely different from your content. If the Input and/or Output itself contains content for which we have intellectual property rights or other legitimate rights and interests, the corresponding rights to the aforementioned Input and/or Output are still enjoyed by us, and their ownership will not be changed by inclusion in the Output.

3. At the same time, in order to provide, maintain, develop and improve the Product and related services (including product technology development and model training optimization), you grant the Company and/or its affiliates, to the extent permitted by applicable law, a perpetual, royalty-free, worldwide and transferable license, with the right to grant sublicenses and permit further sublicensing, to reproduce, modify, adapt and otherwise use your content (including the Input you submit and the Output generated for you), for purposes including product development, model and service optimization, brand promotion and publicity.

4. You understand and warrant that all Input should be content for which you have intellectual property rights or have been legally authorized by the right holder. There should be no content that violates applicable laws and regulations, infringes on the legitimate rights and interests of others (including but not limited to copyright, patent rights, trademark rights and other intellectual property rights, personality rights, personal information rights and other rights and interests), or violates public order and good customs.

5. The trademarks, service marks, trade names, domain names, website names and other signs (hereinafter collectively referred to as "commercial marks") used and displayed on the Product are legally owned by VUI Labs or its separately designated third party. Without the express prior written consent of VUI Labs, you may not carry out any act that infringes on the rights and interests of commercial marks, including but not limited to: (1) displaying or using commercial marks by using them alone, using them in combination with other elements, applying for registered trademarks, registering domain names, or any other means; (2) copying or imitating commercial marks, or using any mark that is similar in whole or in part to the commercial marks; (3) any act that expresses or implies to others that you have the right to display, use or process commercial marks. Otherwise, you shall bear all legal responsibilities independently if this causes losses to VUI Labs, third parties or other relevant entities.

6. We provide technical support for the development and operation of the Product, and have all rights to all data and information generated during the development and operation of the Product and related services to the extent permitted by laws and regulations.

6. Identification rules

For the text, voice, audio and other forms of content generated and synthesized by the Product through artificial intelligence technology, we will add an artificial intelligence-generated identifier to the artificial intelligence-generated content in accordance with relevant laws and regulations. There are two forms of artificial intelligence-generated identifiers: one is an explicit identifier that exists on the generated content and is visible to the naked eye of the user; the other is an implicit identifier that is implanted into the source file of the generated content through specific technical means and can be used for technical verification.

You should fully understand and abide by the management requirements of laws and regulations related to artificial intelligence-generated identifiers, and you are not allowed to delete, tamper with, conceal, or modify in other misleading ways the artificial intelligence-generated identifiers we added without authorization.

7. Paid services

1. The Product provides a certain amount of free credit for each registered organization. The free credit, account balance and TTS usage belong to the organization. After the free trial credit is used up, the services of the Product will be billed on a pay-as-you-go basis. The organization administrator is required to make a prepaid top-up in U.S. dollars through Stripe, and the system will deduct fees from the organization's account balance based on the specific consumption of team members, who jointly consume the organization's balance.

2. Due to the nature and characteristics of virtual products of cloud services, services purchased and used by an organization are not eligible for cancellation or refund without cause, unless otherwise provided by law. Once an organization member uses a paid service with his or her account, it will be deemed that the organization to which such member belongs has used the paid service, and the Company will deduct the pre-recharged amount in the organization's account in accordance with the fee schedule of the relevant services. The specific service charges are detailed in the product pricing section of the Product.

3. Any form of price negotiation is not accepted when using the Product. For specific price information about using the Product, please refer to the pricing instructions within the Product.

4. You agree that we may adjust the fee schedule for the Product and Service based on market quotations, operating costs and other factors.

5. After making payment, the organization administrator has the right to request from the Company, through the method provided in this Agreement, a formal commercial invoice or payment receipt in an amount equal to the fees actually paid by the organization for using the Product; the organization administrator may contact the official customer service through the console to make such a request.

6. After the account is cancelled, the unused rights and interests in your account will not be available. The Company does not assume any responsibility for this. Please operate with caution. If you have any needs or questions, you can contact us through the contact information provided in this Agreement.

8. Disclaimer

1. Third-party liability. During the use of the Service, if you access or use any products or services provided by a third party through links or other means, you must pay attention to and abide by the user agreement, usage rules, privacy policy and other relevant legal documents independently announced by the third party. The Product is not responsible for the products and services provided by third parties.

2. Your use of the Service shall not be regarded as the establishment of any civil legal relationship such as entrustment, contracting, processing, cooperation, and development contracts between you and us.

3. We do not limit the manner or scope of your use of the content generated by your use of the Service. However, users are responsible for the content they generate and should use it legally and reasonably. Under no circumstances shall we or any expressly identified third-party service provider, or their directors, officers, employees, subcontractors, agents, successors, assigns or affiliates, be liable to you or any other third party for any direct, special, indirect, incidental, consequential, punitive or other losses, costs, expenses or damages arising from the use of such content. You will be solely responsible for any consequences that are illegal, disruptive to public order, or infringe upon the legitimate rights and interests of others due to your use of this content.

4. We will not be responsible for the following: (1) Any negative impact on your computer system caused by computer viruses, or other malicious software, programs, codes, etc. in any way, or causing your system to crash or other technical problems; or (2) Use of any third-party services in the process of providing or accessing the platform, any acts, omissions, or faults of the third party.

5. After the account is cancelled, the provisions in this Agreement that by their nature should continue to be effective (including but not limited to intellectual property ownership, disclaimers, liability limitations, compensation obligations, dispute resolution and applicable legal provisions) will still be effective. We reserve the right to save necessary log records, fulfill statutory retention obligations, and handle any disputes, controversies or claims that you may have before your cancellation, within the scope permitted by law.

9. Breach and enforcement

1. If you violate this Agreement or other terms of service, we have the right to independently judge and take measures such as advance warning, refusal to publish, immediately stopping the transmission of information, deletion of information content or comments, short-term ban on publishing content or comments, restriction of some or all functions of the account until termination of service provision, permanent closure of the account, etc. We do not assume any responsibility for the consequences of your inability to use your account and related services normally (including inability to access your personal account, any relevant organization, or any organization account administered by you). We have the right to announce the results of the processing and decide whether to restore the use of the relevant account based on the actual situation. We will keep relevant records for suspected violations of laws and regulations, or suspected illegal crimes, and have the right to report to relevant authorities, cooperate with investigations, or report cases to the public security organs in accordance with the law; we have the right not to restore deleted content.

2. If any third-party complaints, claims or lawsuits arise due to your violation of this Agreement or other terms of service, you shall handle it yourself and bear all legal responsibilities. If your illegal act, infringement or breach of contract causes us and our affiliates, controlling companies, successor companies to compensate third parties, suffer penalties from state agencies, or cause other losses, you shall fully compensate us and related entities for all losses suffered thereby, and provide full defense for us and our affiliates, directors, officers, employees, etc. to protect them from damage. We reserve the right, at our sole discretion, to participate in the investigation, handling and defense of relevant litigation or claims at your expense. You may not settle any such claim without our prior written consent, unless the settlement completely relieves us of all liability and does not impose any obligation for payment or relief on us.

3. We respect and protect the legitimate rights and interests of users and others such as intellectual property rights, reputation rights, name rights, privacy rights, and portrait rights. You guarantee that when using the Product and related services, the text, pictures, videos, audio, links and other content input, generated, uploaded, produced, commented, published or otherwise disseminated will not infringe the legitimate rights and interests of any third party. If you violate the above guarantee, we have the right to remove the allegedly infringing content after receiving notice from the rights owner or relevant party. You should handle all claims made by third parties yourself and bear all legal responsibilities; if your infringement causes us and our affiliates, controlling companies, and successor companies to suffer losses (including economic, goodwill, etc. losses), you should fully compensate for all losses.

10. Terms of use for minors

The Company attaches great importance to the protection of minors. If you are a minor under the age of 18, you should carefully read this Agreement under the supervision and guidance of a guardian and obtain the guardian's consent before you can use the Service. Underage users, please understand that if you violate laws, regulations or the contents of this Agreement, you and your guardians shall bear all legal responsibilities that may arise therefrom in accordance with legal provisions.

Special reminder for minor users:

Teenage users who use the Service should learn to use the Internet correctly and within a reasonable range under the supervision and guidance of their guardians, develop good Internet habits, and avoid over-reliance and addiction to the Internet, which may affect their normal study and life. Teenage users should abide by the National Youth Internet Civilization Convention:

Be good at online learning and avoid browsing bad information;

Communicate honestly and friendly, and do not insult or deceive others;

It is necessary to enhance the awareness of self-protection and not to date online friends casually;

It is necessary to maintain network security and not disrupt network order;

It should be beneficial to physical and mental health and not indulge in virtual time and space.

11. Updates to this Agreement

We will revise this Agreement from time to time, and these revisions shall form part of this Agreement. After this Agreement is updated, we will issue an updated version on the platform and remind you of the updated content through platform announcements or other appropriate means before the updated terms take effect, so that you can keep abreast of the latest version of this Agreement. You can also check the latest version of the terms of the Agreement on the platform homepage. If you continue to use the Product and its services, it means that you agree to accept the revised content of this Agreement.

12. Complaints and feedback

We are VUILABS HK LIMITED. If you have any complaints, suggestions, or questions about the User Agreement or our personal information protection, you can contact us in the following ways:

Send questions to: contact@vuilabs.ai;

Send your questions to: Suites 2202-03, 22/F, Tower 1, The Gateway, Harbour City, Tsim Sha Tsui, HK;

After verifying your identity, we will promptly respond to your complaint or report.

13. Governing law and dispute resolution

This Agreement and any dispute arising from it shall be governed by the laws of Hong Kong.

Any dispute arising out of or in connection with this Agreement (including matters relating to its existence, validity, performance, breach or termination) shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules then in effect. The seat of arbitration shall be Hong Kong, and the governing law of this arbitration provision shall be Hong Kong law.